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The Order delivery methods which are currently available are DHL, TNT. However we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our shopping channels. Please check back frequently to see if more options have become available. We kindly ask you to make sure that the delivery address you give us is a correct one. After placing and paying an order we notify you that the delivery time is of 12 working days.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. We reserve the right not to accept your order in the event, for example, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn. While every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Step1 : Using the chat, whatsapp, connect with our customer service support for a return request, indicate which item(s) you wish to return and the reason why.
Step2 : Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging.
Step 3: We will arrange a pick-up with the same delivery service that the order was sent with (DHL or UPS).
Step4: Once we have received the package, we will confirm receipt.
Step5 : All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase).
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free returns policy which allows you to return delivered items to us for any reason up to 14 days from delivery of your Order, free of charge.
We will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges, cash handling fees, taxes and any duties): (i) to your original tender type if you paid by payment card or PayPal or (ii) by issuing you with an online credit for the Website for Orders paid for via our cash on delivery service. Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Website Account and register their details with us.
Made to measure, personalized or standard size, enjoy free return on your order within 14 days.
In order to qualify for a refund, all items must be returned to us within 14 days of Order receipt:
• unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents). Shoes must not have any sole or other damage;
• in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
• accompanied by the original Order confirmation.
• the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
• We regret but we cannot offer returns on the following categories of products: products not purchased via the Website/Website Call Center, products sold on other websites.
• We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under European Union (EU) law.
According to the ordinance no.130 of 31 August 2000 by Law No. 51 of 21 January 2003 approving Government Ordinance nr.130/2000 "The consumer has the right to give notice in writing to waive the purchase without penalty and without giving any reason within 30 working days of receipt of product."
We currently accept the following tender types for Orders placed on our Website: VISA, MASTERCARD, PayPal. Payment will be taken at the time you place your Order. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type.
Prices on the Website are displayed in many currencies (Euro, Dollars, RON,…) and exclude any services you may elect to pair the purchase with, delivery costs, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.
Where you purchase using a payment card denominated in any different currency, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.
The destination you ask us to deliver to, the items & services you select will dictate what delivery charges, taxes and duties apply (if any).
All products displayed on the site have featured their availability status. Those marked as “Sold out" means they are no longer available on site. But some can be made to order, so if anything interests you can ask our agents and they will provide you with all information necessary about the desired item. If you ordered a product on the site and it is no longer available, we will notify you by phone, WhatsApp or email as soon as possible to cancel your order.
When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, taxes, cash handling fees and duties where applicable.
Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website basket are not reserved until your Order is paid for
The Website (or our Website Call Center) may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but out of stock by the time we process the Order. Should this happen, we will notify you.
Receipt of your Order will be acknowledged by email. However the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.
At the time of publication on our Website, all product descriptions are believed to be accurate. We also strive to represent the products on our Website as accurately as possible, however colors and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.
You acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.
Welcome to www.welovecouture.com , the definitive home of luxury. We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer. www.welovecouture.com (the "Website") is owned and operated by Decomundi SARL which trades as welovecouture, for its own benefit and the benefit of its affiliates and subsidiaries in Europe. Decomundi SARL is a limited liability company incorporated under the European Union, with commercial license number FR 80 448761049 and its registered office at 3 Place Massena , 06 000, Nice, France.